Refund and Return Timelines
Thanks for stopping by! All you need to know about our returns and refunds timelines can be found right on this page.
Please note that only 2 attempts will be made to retrieve your item.
Business days are from Monday to Friday, and do not include Weekends and Public Holidays.
I. Return Pick up Timeline:
The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. These timelines also apply if you are dropping your returns at one of our pick-up stations. You can make a request to return an item, either by sending us an email or by completing the Contact Us form.
|City||Pick-up attempt within (business day *)|
|Any location in INDIA||1 – 4|
|Any location in USA||1 – 9|
*Business days are from Monday to Friday, and do not include weekends or public holidays. If you choose consolidation at checkout, for an order with both Jumia Express and non Jumia Express items, the delivery time will be that of the non Jumia Express item.
II. Refund Timeline:
The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.
Note: If the reason for returning an item cannot be validated, such item will be redelivered to you and a refund will not be processed.
|Country||Refund processed within (business day *)|
|United States of America||10|
*Business days are from Monday to Friday, and do not include weekends or public holidays.